Legal

Terms & Conditions

Last updated May 19, 2026

Introduction

Welcome to Maintained Mind. These Terms & Conditions govern your use of our website, services, and membership. By accessing or using Maintained Mind, you agree to be bound by these terms. If you do not agree, please do not use our services.

User Accounts

To access certain features, you must create an account. You agree to:

  • Provide accurate and complete information during registration.
  • Maintain the confidentiality of your account credentials.
  • Notify us immediately of any unauthorized use of your account.
  • Be at least 18 years old, or have parental consent if under 18.

Acceptable Use

You agree not to use Maintained Mind to:

  • Upload or share harmful, abusive, or illegal content.
  • Harass, abuse, or harm other members or facilitators.
  • Attempt to gain unauthorized access to our systems.
  • Share session links or resources with non-members.
  • Use the platform for any commercial purpose without permission.

Membership & Payments

Membership is provided on an annual basis via Direct Debit through GoCardless. Fees are as displayed at checkout. By setting up a Direct Debit, you authorize GoCardless to collect payments in accordance with your mandate. Membership fees are non-refundable outside the statutory 14-day cooling-off period.

Intellectual Property

All content, materials, and resources provided through Maintained Mind are owned by or licensed to us and are protected by copyright and other intellectual property laws. You may use these materials for personal, non-commercial purposes only. You may not reproduce, distribute, or create derivative works without written permission.

Medical & Mental Health Disclaimer

Important Notice

Maintained Mind is a wellness and self-reflection tool, not a substitute for professional medical advice, diagnosis, or mental health therapy. The content, sessions, and resources provided are for general wellbeing and post-therapy maintenance purposes only. They are not intended to diagnose, treat, cure, or prevent any mental health condition.

If you are experiencing a mental health crisis, severe distress, or require clinical intervention, please contact a qualified healthcare professional immediately. In the UK, you can call NHS 111, the Samaritans at 116 123, or your local emergency services.

By using Maintained Mind, you acknowledge that you understand this limitation and will seek appropriate professional help when needed.

Limitation of Liability

To the fullest extent permitted by law, Maintained Mind and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount you paid for membership in the 12 months preceding the claim.

Termination

We may suspend or terminate your account if you breach these terms or engage in conduct that harms the community. You may cancel your membership at any time via your dashboard. Upon termination, your access to sessions and resources will cease at the end of your paid term.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time. We will notify members of material changes by email or via the dashboard. Continued use of the service after changes constitutes acceptance of the revised terms.
Questions about these terms? Email kim@online-psychotherapist.com and we'll be in touch.